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123mail.net

Reliable email solutions

  • What is 123mail.net?
    123mail is a company in partnership with Electric Mail that has been providing email services since 1996. We provide you with an email that is NOT tied to any particular Internet Service Provider... so no matter where you are or which Internet Service Provider you use, your 123mail email will always work (as long as you have an access to the internet).
  • How do I deactivate my subscription?
    To deactivate your subscription please contact support.
  • Does 123mail provide support?
    Yes, please click the support tab above for methods of contact.
  • How do I set up my email client with 123mail?
    • Incoming Mail POP/IMAP Server: mail.123mail.net
    • Outgoing Mail (SMTP) Server: smtp.123mail.net
    • User Name: the same name used with your email address
    • Password: your password

    (SMTP Authentication must be used to send outgoing mail through smtp.123mail.net with the same username and password you use to login to read your mail.)

    Email configuration for various clients:
  • What personal information do I need to provide to sign up?
    We will need a credit card number and address. Please keep in mind that privacy is our business! Personal data or individual account data is never shared or sold with third-party businesses. For more information please refer to the our Privacy Policy.
  • Is there a size restriction on the attachments I send/receive?
    Messages that you receive are limited to 25 megabytes in size, including all attachments associated with the message.
  • How much email can I store?
    Each account has a limit of 50MB.
  • What does SMTP mean?
    The acronym SMTP stands for 'Simple Mail Transfer Protocol'. It is the standard that defines how email messages are sent from a mail server. To help prevent the growing proliferation of spam, which is often routed through unprotected or "Open Relay" servers, many service providers now require SMTP Authentication. SMTP Authentication allows users to send email only if their mailbox belongs to the service provider's system.
  • What is IMAP?
    IMAP is a popular protocol for accessing email messages. With IMAP, instead of messages being downloaded to the user's local computer, the messages are stored on the mail server. When users access their email through an email client such as Outlook or Mozilla Thunderbird, they are working directly with the messages stored on their mail server. IMAP is a convenient option for users who need to access their email online from multiple computers and locations. Because all messages are stored on the mail server, they are accessible from any Internet-enabled computer.
  • What is a "domain name"?
    A domain name is the label used to identify your Web site. Domain names are used in URLs to identify particular web pages. For example, in the URL http://www.123mail.net/faq, the domain name is 123mail.net. A domain name needs to be registered before building a web page or creating email addresses with that domain extension. In order for visitors to access your site on the Internet, you must select a unique domain name and register it with an accredited domain name registrar.
  • What is a Domain Registrar?
    A domain registrar is a company that allows businesses and consumers to purchase the rights to specific domain names. A domain registrar is essentially an online store for purchasing, transferring, and renewing domain name.
  • What is an MX Record?
    MX Record stands for 'Mail Exchange' Record. An MX Record creates an email route for a domain name. The MX Record is what directs email addressed to your domain to a specific mail server on the Internet. Customers that already have an existing website can use the 123mail services simply by pointing their MX Records to our mail servers.
  • How do 123mail's Spam filtering and Virus blocking services work?
    After 123mail sets up a customer, the customer simply points the MX portion of their DNS record at 123mail's servers. The setup process is very easy and quick. From then on, 123mail delivers mail back to the customers mail server in real time after the email has been filtered for spam and viruses.
  • How does 123mail's spam filtering system work?
    123mail's Spam Filtering service uses five Spam filtering layers in combination to determine whether or not a message is Spam. 123mail is able to filter all text and html components of a message. These five methods are Heuristics (content based rules), Automatic Fingerprinting (frequency based), Bayesian Classification (advanced statistical analysis), Spam Black-lists (known spammer, IP blocks, experiential), and Spam White-lists. These five methods used in combination are highly effective and can exceed a 99% success rate for catching Spam without any false positives.
  • What is Quarantine Central?
    As part of the service every business customer has access to a web-based user interface called Quarantine Central which is a quarantine of all Spam received to a user organized by month and day. Spam is stored for 14 days to allow users to check their spam to confirm no real messages were mistakenly caught by the service. If this happens, improperly tagged messages (false positives) can be immediately delivered to the user's mailbox and reported so that the service is automatically trained for greater future accuracy. Via the Quarantine Central's web interface users will also be able to white-list messages such as newsletters so they will never be tagged as spam in the future. Features include:
    • White-list sender and domain
    • Automatic white-listing (after outbound email 2x to sender)
    • View full message
    • Retrieve false positive to user inbox
    • Report false positive
    • View spam by day or month
    • Change Password
  • How do I protect against SPAM?
    Spam is unsolicited email on the Internet. Spam clogs our mailboxes and also routinely carries viruses, identity-theft scams, spyware, zombie bots and other serious security threats. The entire Internet industry is working to combat spam. All 123mail accounts have a number of Spam Control tools that filter out spam so your inbox does not become filled with it. Here are some tips for minimizing the spam you receive:
    • Be careful about disclosing your email address. Spammers use programs that search chat rooms, Internet sites, newsgroups, etc and use that information to compile their mailing lists.
    • Set up an email address just for use with Internet transactions and keep your real address private.
    • Beware of pre-checked boxes when registering for online services or shopping indicating you will "accept" emails from that organization. Uncheck those boxes if you prefer not to receive that organization's messages.
    • When subscribing to email notifications or newsletters ensure that you have reviewed the website or company privacy policies about selling or distributing your email address.
    • Use a spam filtering service
  • What virus blocking technology does 123mail use?
    123mail utilizes a variety of virus detection technologies to ensure your mailboxes remain clean.
  • How often is your Virus Blocking Tool updated?
    It checks for new virus patterns every tens minutes and automatically installs any new patterns.
  • When I enter my new email account with 123mail, will your web site and email system be secure so that my name and password will not be observed by a third party?
    Yes, the web site and email is secure.
  • Does 123mail email support Advertising?
    No! Your annual "subscription" fee ensures that your email remains free of spam and advertisements and anything else that could "clutter" up usable space.
  • Can sent mail be automatically saved in a sent folder?
    Yes, just click preferences in Webmail and go to the proper area.
  • Is my payment by credit card secure?
    Yes. All 123mail transactions are run through a secure web server that supports the Secure Socket Layer (SSL) protocol. This internet protocol encrypts your credit card information during data transmission between your browser and our server.
  • Will I need to install any software?
    No. You can either access your email through our web site using a password or we will give you the information needed to configure your browser or email client.
  • Can we be locked out due to too much email?
    No, when you reach your storage limit you will have to delete mail to make room for new mail. Until there is room in your account you will not be able to receive any more mail. You will never be locked out of your mail for anything other than non-payment or for sending spam.
  • What if I forget my password?
    Click on "Forgot password?" for the appropriate login box, located to the right.
  • Say I'm on vacation and cannot answer my email, do you provide an auto-response feature?
    Yes. You can set up a message that is automatically returned to the original sender. For example: "Hi, I'm out of town, will be back on Monday the 3rd. I will respond to my email when I return". When you get back to your computer, all your messages will be there and everyone who sent you an email will know why you didn't get back to them. To set this message up login to the Webmail program and set it up in Preferences under Vacation Message.
  • How can we contact 123mail?
    Please see the Contact or the Support tabs above.
  • How do I manage my company's email accounts?
    We provide an easy to use web-based administration tool, Messaging Maestro, which provides your organization with full and secure administrative control over account creation and configuration. It's a feature-rich, web-based email management interface that enables complete customization and centralization.
  • What are the benefits of 123mail Webmail?
    • No software costs
    • Comes with built in virus protection both inbound and outbound
    • Worldwide access without email client configuration hassles
    • Webmail with your companies domain name attached
    • No installation required
    • Secure
    • Easy to use
    • Cheaper to implement and manage than traditional email systems
    • Can also be accessed with a standard POP3 client or IMAP4 client such as Outlook
  • What version and type of web-browser is required?
    123mail Webmail will work with any current web-browser that supports javascript.
  • How secure and private is 123mail Webmail?
    A number of security features have been incorporated into the service, which include:
    • SSL encryption ensures the web browser session is fully secure
    • No web pages are cached
    • Only one memory cookie set on login - nothing saved to disk
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